We promise to
- Listen and care about you
- Try to work out the root cause of your complaint
- Communicate in a clear and open way – no jargon
- Help you to understand your problem
- Provide a personal service with a treatment plan specifically for you
- Explain how you can help yourself
- Help provide a long-term solution to prevent recurrence
- Communicate with your GP with your approval or a Consultant, if we consider further investigations or medical treatment may be needed.
